FAQ

COMPANY

Is Hip Hip Hooray related to Singapore Toy Club?

Yes, Hip Hip Hooray is the new face of the old Singapore Toy Club.

RENTAL

What is the rental duration?

Our standard rental period is for 3 hours. For every subsequent hour, we charge an additional 15% of the item rental price.

e.g 5 hours rental for Pretty Princess Bouncer

First 3 hours $88
Subsequent hour charge $88*0.15 = $13.20

Total $88 + (2 hours x $13.20) = $144.40

For longer rental period, please drop us an email at support@hiphiphooray.com.sg
 
Delivery and set up will be completed before the rental period starts and tear down will be carried out only after the rental period ends. Our ops team will give you a call one day before your scheduled party to share with you their logistic arrangements.

ORDERS

How far in advance can I book?

The earlier you can make your reservation the better your chances at getting the item you wish to rent.

How do I place an order?

Click on the ‘Add to cart’ button and when you are ready, proceed to ‘Checkout’. After filling up all the relevant information required, click the ‘Place order’ button to submit your order.  We will get back to you within 24 hours, otherwise please call us at 61007529 / 62542091 / 91797355 for last minute bookings.

How can I be sure my booking has been confirmed?
 You will receive an e-mail confirmation from us with the rental details.
Can I change my party date and time after confirming my booking?

We will try to accommodate the new changes however this is subject to availability of the item on the new party date and timing.

Can I cancel my order and get a refund?

You may cancel or postpone your party but we do not offer refunds. A credit note with a 12 months validity will be given instead.

DELIVERY

How much does delivery, setup and takedown cost?

We charge a flat rate of $60 for island-wide deliveries except for Sentosa Island and Tuas areas which will incur an additional charge of $30.

Are there any additional delivery charges if my party ends late or falls on a public holiday?

There will be an additional charge of $30 for all parties ending after 8pm and for parties that take place on a public holiday.

SELF COLLECTION

Which items are available for self-collection?

Items available for self-pick up are stated on the product description.

How long can I keep the items for when I opt for self-collection?

You can keep the items for 24 hours from the time of pick-up.

Where is the pick-up and drop off address?
Pick-up and drop off can be done at 10C Jalan Ampas, #02-01 Ho Seng Lee Warehouse, S329513.
 
Monday to Friday – 10am to 4.30pm

Saturday to Sunday – prearranged

Do call us before making a trip down to the office at 61007529 / 62542091 / 91797355. Unfortunately we do not accept walk-ins.

 
 

PRODUCTS – Bouncy Castles, Wet Amusements and Ball Pit Pools

Is it easy to set up the inflatables?

Set up is relatively easy and straight forward. We will brief you on the set up instructions during collection.

Kindly call us at 61007529 / 62542091 / 91797355 if you need any assistance with the set up.

What do I have to prepare in advance?
Do make sure there is an electrical power point nearby for the blower as all bouncy castles, wet amusements and ball pit pools will require one. If you have selected a wet bouncy castle, do also make sure there is a tap nearby for continuous water supply.
Do you provide safety mat?
Yes, we do provide safety mats for all bouncy castle and ball pit pool rentals.
Are the inflatables sanitized after every use?
All inflatables are cleaned and sanitized after every use with anti-bacterial solutions.

PRODUCTS – Motorized cars

Can the cars run on all surfaces?
The cars can only run on hard and flat surfaces such as indoor flooring, pavement or road. Do note, the cars cannot run on grass field or uneven surfaces such as sand bed or rocky surfaces.
How long does the battery last?

Each fully charged battery will last approximately 1.5 to 2 hours depending on usage. We will provide additional batteries for every car rented. You may switch the batteries around by reattaching the red terminal to the red connector and black terminal to the black connector.

Kindly call us at 61007529 / 62542091 / 91797355 if you need any assistance with the battery change.

PAYMENTS

What is the safety deposit for?

The $100 safety deposit is required for all self-collection orders. This safety deposit will be refunded when the items are returned to us in a timely manner and in good condition.

Is a safety deposit needed to secure my booking?
A deposit is not necessary to secure your booking as we do email confirmations instead.
How do I pay for my order?
We currently accept cash on pick up, bank transfer and cheque payment.

Bank transfer
Bank: OCBC
Bank Code: 7339
Branch Code: 526
Swift Code: OCBCSGSG
Bank account number: 5262 9873 2001
Bank account name: Hip Hip Makers Pte. Ltd.
 
*Kindly state your full name when doing a bank transfer
 
Cheque deposit
Hip Hip Makers Pte. Ltd.
 

RETURNING CUSTOMER

What is the returning customer discount rate?
All returning customers, including Singapore Toy Club customers will be entitled to a 10% discount on all bouncy castles and wet inflatables only. The discount extended cannot be used in conjunction with other ongoing promotions. No minimum spend is required.

WET WEATHER POLICY

What is your wet weather policy?
If the weather is not cooperative on the day of your reservation we will be in touch with you or you can call us at 61007529 / 62542091 / 91797355 to discuss the different options available.
 
Our ops team will give you a call 30 minutes before your party starts to confirm on the delivery. You may postpone or cancel the delivery. If you opt for the latter, a credit note with 12 months validity will be granted. Unfortunately we do not offer refunds.
 
If you change your mind when the ops team have left for the delivery, delivery charges will be charged however we will extend a credit note for the rental charge instead.
 
If the weather turns wet just as our ops team arrives, our team may wait for the rain to stop before setting up. This however is subject to the ops team delivery schedule for the day. If they have to rush to another party set up, the ops team will share the set up instructions before leaving. Do note in the event the ops team is able to stay for the set up, we might not be able to ensure the full rental hours is accorded due to the initial delay.
 
If it rains midway through the party, we do not offer credit note nor refunds. We would advise to deflate the bouncy castle and move them indoors or under a sheltered area.

SAFETY

What are my responsibilities during the rental period?
You must adhere to the safety and operating guidelines provided. A responsible adult must be present at all times. This person must know the safety and operating procedures and enforce them at all times.
What are the safety rules and regulations?
  • In the event of rain, the Hirer must ensure that the children take additional care when mounting and dismounting from the bouncy castles, wet inflatables and ball pit pools. Special attention should also be given to the air blower and the electrical supply to ensure that this it is not in contact with water.
  • Children must be kept away from the bouncy castle blower as well as the electrical supply cable and plugs at all times.
  • If the bouncy castle blower must be turned off for whatever reason, the appropriate care must be taken to ensure that nobody is in or around the bouncy castle when the bouncy castles, wet inflatables and ball pit pools is deflating.
  • No smoking is allowed in or around the bouncy castles, wet inflatables and ball pit pools.
  • Each bouncy castle and wet inflatable is designed for a specific maximum load. The number of children and their respective ages allowed on the inflate should be restricted to the maximum recommended number which is shown on the item description.
  • No food or drink is allowed in the bouncy castles, wet inflatables and ball pit pools. Please do not feed children in the inflatables too.
  • Do not stick or attach any materials to the bouncy castles, wet inflatables and ball pit pools.
  • No shoes, sharp objects such as glasses, belt buckles, jewelleries and etc. should be worn by children in the bouncy castles, wet inflatables and ball pit pools.
  • Responsible adult supervision must be maintained at all times.